SpiderOak One Cloud Backup Review 2023: Is It Worth It?
SpiderOak One is a cloud backup service that focuses on providing industry-leading security and privacy for personal files on home computers. It allows users to back up, sync, and share files across an unlimited number of computers running Windows, Mac, and Linux operating systems. While the service may be pricey in terms of storage space, it offers unique features and a strong emphasis on data protection.
Missing Some Basics, but Its Unique Features Shine:
SpiderOak One offers some exciting and unique features, but it lacks certain basics like offline backup or restore, email backup reports or notifications, and a mobile app. However, users can still access their accounts and download or share files from any mobile device with an internet connection. The service also provides cross-platform functionality, allowing users to access their backups, sync their devices, and share files regardless of the operating system.
SpiderOak One offers two methods for backing up data: through the desktop app or using the SpiderOak Hive folder placed on the computer. Both methods back up files to the cloud, but using the Hive provides additional functionality. The service supports backing up an unlimited number of computers, external hard drives, removable devices, and some network volumes. While there are no hard limits on file sizes, there are practical limits of 10GB for individual files uploaded via the desktop app.
Restoring files from the SpiderOak One desktop app is fast and easy, but it cannot be done directly from the Hive folder. Unfortunately, SpiderOak One does not offer an offline restore option. However, the service retains every file on the account until deletion, including historical versions. This allows users to restore any version of their files in case of data loss.
SpiderOak One utilizes No Knowledge encryption to provide high-level data protection on the user’s computer, during transit, and while stored on the company’s servers. This encryption ensures that only the user can decrypt, see, or access their password, files, and folders. The service uses layered encryption, creating a unique key for each file, folder, and version. Transfers are secured with 256-bit AES encryption, industry-standard SSL, and certificate pinning to prevent attacks. However, SpiderOak One does not offer two-factor authentication.
State-of-the-Art Data Centers:
The data backed up on SpiderOak One is stored in state-of-the-art server facilities located in the midwestern US. These data centers meet stringent compliance, infrastructure, and audit requirements. They are staffed 24/7 and equipped with advanced security measures to ensure data protection.
Easy to Use Once You Know What You’re Doing:
Installing the SpiderOak One desktop app and setting up an account is a straightforward process. However, the app’s interface may not be the most user-friendly, requiring some time and effort to become comfortable with it. Once users are familiar with the interface, the service becomes easy to use. SpiderOak Hive, a unique feature, allows users to back up files by simply dragging and dropping them into the Hive folder. The Hive acts like a regular folder, enabling file editing and automatic updates across synced devices.
SpiderOak One allows users to share read-only copies of their files with anyone, including non-SpiderOak One users. Sharing can be done by generating individual file links or by creating ShareRooms for multiple files and folders. SpiderOak One suggests a file size limit of 3GB for sharing.
Unlike some cloud backup services that sync everything by default, SpiderOak One only syncs the folders selected by the user. Multiple syncs can be set up for different combinations of devices, but each sync must contain different folders.
Setting Up an Account:
Installing SpiderOak One is a quick and easy process. After selecting a plan and downloading the appropriate installer, users can input their email address, name, and create a password. Once installed, users can manage their account and access their data from any internet-connected device.
No Gold Medals Here:
Performance-wise, SpiderOak One is not as impressive as its security features. It requires an internet connection and a computer that remains on during the entire backup process. The speed of backups may vary depending on factors like data size and internet speeds. The service does not provide a real-time status report, and users are not notified when backups are completed. However, restores are relatively fast, with one test demonstrating the fastest restore among various cloud backup services.
Top-Notch Privacy That Reflects Its Commitment to Security:
SpiderOak One excels in terms of security and privacy. It employs No Knowledge encryption, ensuring that user data and passwords are inaccessible to anyone, including SpiderOak itself. The service complies with strict privacy standards and does not retain any metadata associated with user files. While temporary file storage and caching during sharing may compromise some privacy aspects, SpiderOak One openly acknowledges and explains these practices. The service also offers solutions for small businesses and enterprises that comply with HIPAA and GDPR regulations.
Less Support Than a Belt That’s Too Big:
SpiderOak One provides limited support options, with no phone number or live chat available. Users can only seek support by submitting a request through the support form. The response time is relatively fast, and the support agents provide direct and honest answers. However, the lack of comprehensive support options indicates the need for additional support resources.
High Prices and Only a Limited Number of Plans:
SpiderOak One’s pricing is higher than many competitors in terms of price per gigabyte. While every plan offers the same features and functionality, the cost may deter some users. The service provides several monthly and annual plans with varying data limits, but the range of options is limited compared to other cloud backup services. SpiderOak One accepts major credit cards and PayPal as payment methods.
SpiderOak One distinguishes itself with its emphasis on security and privacy, making it a recommended choice for users who prioritize these aspects in a cloud backup service. However, it may not offer as many features as some competitors, and its pricing can be a deterrent for those seeking cost-effective options.
SpiderOak One Review: Bottom Line:
SpiderOak One stands out for its security measures and reliability in cloud backup. Once users become familiar with the interface, the service becomes easy to use. While it may lack certain features, its unique offerings and strong focus on privacy make it worth considering for users who prioritize data protection. However, the service could benefit from additional support options and updates to improve its overall user experience.